FAQs
Some the most frequently asked questions about our personalised fine art prints are answered here. If you find that your question is not answered here, please do make contact with Fiadh &Finn. We will be happy to help.
How do I place an order?
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Place your order in the Fiadh & Finn website Shop. Choose your illustration, select your size and finish, and add your personalisation. If you are buying as a gift, there is an area at Checkout where you can add your gift message. I will include a handwritten gift card free of charge. Inspired by nature, the cards and gift wrap paper are illustrated to compliment and made with recycled paper.
Click Add to Cart and continue to Check Out, where you can add your Gift Message here, select a destination and proceed to pay.
You will receive an order confirmation email once this process has been completed.
How do I personalise my order?
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Most Fiadh&Finn illustrations include personalisation free of charge.
Simply choose the size of the illustration you would like to order, add a personalisation such as a baby or child’s name, special date or other little message and this will be added to your illustration for free.
Once you select the illustration you would like to order, you will see drop down boxes where you can click on the size you would like. You will also see two boxes to type in your personalisation details.
Your print will be customised exactly as you provide, so please spend an extra moment here to ensure spellings and details are correct.
Can my order be shipped directly to my gift recipient?
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Yes, your order can be sent directly to your gift recipient, complete with a gift card containing your words, hand written by us. This Gift Message service is free of charge.
“Add a Gift Message” at Check Out screen by typing into box provided. We will write your words by hand onto a beautifully illustrated gift card and enclose it with your order..
When can I expect my order?
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Our process time is usually 10 working days from your approval of the proof email. Please contact us directly if you need your piece to be expedited. hello@fiadhandfinn.ie
The steps:
1: You will receive a proof of your personalised print via email in 4-6 workings days for your approval.
2: Once you have approved your proof, your piece will be produced and dispatched. Production time is usually 4-5 working days.
3: Your order will be dispatched by tracked courier or post. Don't miss out, please check your emails after you order.
Tell me about shipping
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We use two shipping methods: - An Post and DPD Courier Service
A5 and A4 Unframed illustrations are shipped via An Post Delivery times vary. AnPost will deliver within Ireland in 1-2 working days. However, this lead-time can extend quite significantly at busier times such as the Christmas period.
All other sizes and finishes (framed and unframed) are shipped by Courier. This door-to-door, tracked, timed service is reflective of the value of the larger sized illustrations where a fully managed delivery is most suitable. You can expect delivery 2-3 days from date of despatch from our Studio withing Ireland.
International Shipping is also by DPD Courier unless to USA, Canada, Australia and New Zealand which are Anpost only. Shipping costs are calculated at Checkout, depending on your order.
If you need an order for a particular date, please do contact us before ordering to ensure we can meet this special date. E:
What Sizes are Available?
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We offer sizes A5, A4, A3 and our custom name frame.
Personalised Name Illustrations are available in a custom size (500mm x 128.5mm) and come framed.
All illustrations, with the exception of the illustrated A3 Alphabets, are mounted in a soft white, acid free mount, complete with a protective, pH neutral backing board.
Fiadh & Finn Illustrations are exclusive to this website.
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Each illustration created is personalised for you. This is part of what makes a Fiadh&Finn illustration special. These keepsake gifts are made to be treasured. Your special details are added to your piece before sending to its new home.
All work is completed here in the Kildare studio.